Returns-Refunds-Replacements

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

If you wish to return your item, we must receive your request within 5 days of the date you received your item.
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Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded in the same payment method (to your Paypal account or your Card)

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Replacements

In the unlikely event that you receive a damaged or defective item, we’re happy to replace the item with a new one. Please email us within 10 days of receiving your product to begin the process.

To start the product replacement process, you must return the defective product, following the return procedure that we will indicate to you.

The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

Physical damage or intervention to a product caused by the user invalidates the replacement process.

Once we receive your returned item, our team will inspect the defective product, and we will send you an email to confirm that we’ve received your item and are processing your request.

Exchanges

We’ll accept exchange requests only for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging n the same condition, it was received.

To start the product exchange process, first, you must return the product, following the return procedure that we will indicate to you.

Once we receive your returned item, our team will inspect the product, and we will send you an email to confirm that we’ve received your item and are processing your exchange request.

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Return Shipping

After you’ve submitted a return request, we will send you the return instructions

Customers are responsible for paying for the return shipping costs.